Delivery

Delivery times will vary, depending on the designer/brand ordered, and lenses required. Many products may only take 1-2 days to despatch. Our despatch time for prescription glasses and sunglasses is on average 1-2 weeks, although it can be quicker. Occasionally we may need to order a frame or sunglass direct from the manufacturer if we have sold out. In such a case this may add a few days to our despatch time (most designer frames and sunglasses come from Italy). If there is going to be a delay outside of our terms and conditions (28 days) for any reason, we will contact you, as soon as we receive your order. We will email you to confirm completion and despatch. If you have any special requirements, please Contact Us

UK postage is £4.00, which is for 1st Class Recorded Delivery. Overseas postage is £11.00 for Europe and £13 for the Rest of the World, either Royal Mail Air Sure or Royal Mail Overseas Signed for. All accessories have free UK postage.

1st class recorded takes 1-4 working days based on Royal Mail guidelines; Airsure/International Signed For to Europe takes 3-10 days, and 5-21 days for the Rest of the World. THESE DELIVERY TIMES ARE FOR POSTAGE AFTER DESPATCH, NOT FROM THE DATE OF YOUR ORDER. We may have your item in stock - in which case they will be dispatched quickly - however we may need to order your product from the manafacturer.

YOUR DELIVERY ADDRESS MUST BE A VALID ADDRESS. IF YOU CHOOSE TO HAVE A DELIVERY ADDRESS WHERE MORE THAN ONE PERSON CAN SIGN FOR THE ITEM (E.G. A PLACE OF WORK/UNIVERSITY OR STUDENT ACCOMMODATION) THEN THIS IS AT YOUR OWN RISK - ONCE THE ITEM HAS BEEN SIGNED FOR WE WILL CONSIDER THIS AS PROOF OF RECEIPT.

Please note if paying by Paypal, we can only deliver to a REGISTERED Paypal address.

Contact us

You can email us using our online form or by copying our email address.

Message us

Email:info@valleyoptics.co.uk

Call us

Monday - Friday 9.30am - 4.00pm

08452 666 520

01646 692488

Outside of these hours the business Eye-Phones are manned constantly, so please email your enquiry and we will reply as soon as possible.

You can also text message your enquiry to +44 (0)7855 757 045.